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Blocked emails: why they happen and how to fix them

What is an ISP Block bounce?

An ISP Block bounce means that the message was rejected by the receiving mail provider and not delivered to the recipient.

Most commonly, ISP blocks happen because:

  • of local policy by the receiving mail server
  • in rare cases, a reputation issue with the IP we used to send the message.
  • some servers have strict rules in place to only accept whitelisted senders or to known addresses.
  • in some cases email addresses with typos (e.g. “Domain or email address doesn’t exist”) can cause a block bounce.

Resolving ISP Blocks

If the block is to a public domain (i.e., yahoo.com, gmail.com, hotmail.com, etc.). Contact us at support@consentkit.com and we will follow up with our email provider to try and get the ISP Block removed.

ISP Blocks to non-public domains need to be resolved by contacting someone on the receiving mail server side. This will usually be the IT team or mail administration team. They will need to whitelist the sending domain or our email providers sending IP addresses in their mail filter settings

  1. If comfortable, this can be done by you. It can get a bit technical so we can provide email templates to help give the appropriate information.

    • Sometimes, A follow up by you, the researcher can be more effective than us doing it.
  2. We are happy to follow up on our behalf. Feel free to reach out to us at support@consentkit.com if you want us to handle it.

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