News, tips and updates from Consent Kit
Every few weeks we blog about Research Ops, responsible research, privacy and compliance, alongside what's happening at Consent Kit.
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Tools
User Research Scheduling Tools - How to Schedule User Research Interviews Effortlessly
Even the best laid UX research plans can go astray when you’re scheduling user research sessions. If you don’t have a fast, simple way for participants to book a meeting time, your studies can quickly hit a roadblock.

Phil Hesketh

Research Recruitment | Research Ops
How to Recruit Research Participants with Email - Writing Recruitment Email for a Research Study
I can’t even begin to estimate how many email “open or delete” decisions I make in a day. And I’m betting your user research participants are no different.

Phil Hesketh

Fundamentals
Common UX research challenges to overcome.
All UX researchers face common challenges in their quest to optimize product design and improve the customer experience.

Phil Hesketh

Research Ops
How to democratize UX research
Allowing everyone in your organization to contribute to product design and development can help employees feel empowered and valued. But should this extend to letting non-researchers contribute to UX research?

Phil Hesketh

Responsible Research | Fundamentals
What is Accessibility Research - Accessibility Research Explained
Accessibility research is a growing topic, and the importance and benefits need to be taken into account when you’re running any kind of UX studies.

Phil Hesketh

Research Recruitment | Research Ops
Recruiting Participants for Research - 10 Step Framework Explained
Finding high-quality research participants is one of the keys to helping your organization develop better products and provide a great customer experience. But what does recruiting participants for research mean?

Phil Hesketh

Responsible Research | Fundamentals
Research incentives - Guide for UX Researchers
Recruiting people for UX research studies can be challenging. To attract and retain the right participants for each initiative, it’s helpful to offer user research incentives.

Phil Hesketh

Fundamentals
Best questions to ask in UX research projects
Running an effective UX research study relies on your ability to create questions for your participants that drive meaningful results for your organization.

Phil Hesketh

Fundamentals
Screener surveys for UX research
Finding ideal research participants is the key to getting closer to your customers and creating better products and services. If you’ve been struggling to weed out unqualified people for your research panels, screener surveys are about to become your new best friend.

Phil Hesketh
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Research Ops | Tools
What is a User Research CRM - Benefits of Using a CRM for User Research
The amount of admin work that goes on before you get to the actual research is a lot.
Before your research even begins, you have to find and screen participants, manage their incentives, collect consent, schedule user interviews and sessions, and do so much more.

Phil Hesketh

Responsible Research | Compliance
Consent forms for UX research - Examples and best practices
Getting informed consent from participants is a mandatory part of any responsible UX research study.

Phil Hesketh

Compliance | Research Ops
Everything you need to know about managing consent in research projects
If you’re undertaking any type of UX research, you need to understand the logistics of data privacy regulations and consent management—and the implications for your business if you conduct research without taking these into consideration.

Phil Hesketh

Fundamentals
What is customer experience research?
Creating exceptional customer experiences has become a key differentiator for many companies trying to compete in crowded markets.

Phil Hesketh

Fundamentals
UX Reseach Process - Steps and Advice
If you’re looking to carry out responsible, ethical, and compliant UX research for your company, this guide will walk you step by step through developing a UX research process for your organization

Phil Hesketh

Compliance | Responsible Research
GDPR Compliant Research - 6 Steps to Ensuring GDPR Compliance in Research Projects
The General Data Protection Regulation (GDPR) is the most robust global privacy law in effect today, but it shouldn’t be scary!

Phil Hesketh

Compliance | Responsible Research
GDPR for User Research - An Introduction for UX Researchers
As User researchers, we constantly collect and analyse data to understand user behaviour and create better products and services.

Phil Hesketh

Research Ops
What is Research Ops - UX Research Ops Explained
If you plan to start a Research Ops program for your organization, or get involved as an individual, this guide will give you a thorough overview of what Research Ops is, how these teams support companies as a whole, and a simple framework to get started.

Phil Hesketh

Research Ops
Research Panel Management - How to Build and Manage a Research Panel
Speed is your company’s advantage for growth, and with that comes the need for fast and accurate data to inform the decision-making process.

Phil Hesketh

Fundamentals
How to create a UX research plan (9 steps)
Having a clear plan in place is essential before you spend valuable time and resources on any type of user research.

Phil Hesketh

Tools | Research Ops
Best panel management software for UX research - 7 tools to consider
FACT: You need to do so many things to get a research study going. The most important of all, of course, is to find relevant people to share their insights and opinions with you.

Phil Hesketh

Tools | Research Ops
20 Incredible UX research tools for your next project
Imagine starting a new UX research project…
After you’ve agreed the scope for a project, there’s so much planning and admin to be done.

Phil Hesketh
Compliance | Research Ops
Who owns your research data
I’ve spoken with a lot of people over the last two years about privacy, data protection laws and people’s rights and specifically, what that means for us as researchers.

Phil Hesketh
News | Compliance
What does privacy mean for Research Ops in 2021?
2020 was, well 2020. Part of the mad scramble to move everything online put a lot of pressure on us all. We had to totally re-imagine how we do research, everything was suddenly up for grabs.

Phil Hesketh
Responsible Research
Consent is freely given
There is a natural imbalance of power that exists between the researcher and the person they’re learning from. There are some things you can do which help to make the participant more comfortable.

Phil Hesketh
Responsible Research
Decision making capacity
Decision making capacity (or DMC) comes from the informed consent doctrine; an ethical principle that is pervasive in modern medicine, but is often overlooked when talking about consent in the context of design research.

Phil Hesketh
Compliance
The data we collect
Being aware of what we’re recording and what kind of processing we need to do to it not only helps communicate our intent, but it can also save a lot of work in synthesis.

Phil Hesketh
Compliance | Responsible Research
Informed consent best practice
When we talk about informed consent in design research, we usually talk about the artifact itself - maybe a digital or paper form, and what should be disclosed in it.

Phil Hesketh
Compliance | Responsible Research
Rethinking the consent template
We’ve been making some improvements to the way we create and utilise consent forms in Consent Kit.
Our initial research uncovered the following problems with creating consent forms:

Phil Hesketh
Culture
How we handle participant data
At Consent Kit, we believe that how companies handle and process the information we provide them is fast becoming a key factor in deciding which services to use.

Phil Hesketh
Research Ops | Compliance
Recording and managing informed consent
In the UK, the Information Commissioner’s Office (ICO) has published a helpful checklist, in line with the GDPR, for how you record and manage informed consent.

Phil Hesketh
Fundamentals | Compliance | Responsible Research
What is informed consent?
Before you do any research, you need to get evidence that the person you are learning from has understood your research, the potential consequences for them and that they have given you their permission to take part.

Phil Hesketh
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