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Frequently asked questions

💰 How does your pricing work?: We have a per seat per month pricing model. One seat is any active user, whether that's an admin or someone doing research. See our Pricing page for more info.
🗄️ Where is my data stored?: We store and process data in the EU by default. We can switch that to the USA if you'd prefer, just let us know. Check out our Privacy Policy for a complete list of sub-processors.
👯 What if I need more seats?: You can add or remove seats at any time. We'll pro-rate any charges (whether you're paying monthly or annually) so you only pay for what you're using.
💬 What support options are available?: We've got extensive help docs, alongside in-app chat and email support on our standard plans. Our average response time is around 22 mins. We're in the UK, but have customers globally.
📥 What happens to my data if I leave?: Your data is your data. If you decide to leave, we will provide you with a full download for your archives in both machine readable and human friendly formats. Then we fully delete everything (even email logs). Privacy first.
🔒 Do you do security questionnaires?: Yes, we will typically do questionnaires for free. If they're more than 50 questions, we may add a small one time fee to cover our time. We're also quite open about our security standards.

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