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Frequently asked questions
- 💰 How does your pricing work?
- We have a per seat per month pricing model. One seat is any active user, whether that's an admin or someone doing research. See our Pricing page for more info.
- 🗄️ Where is my data stored?
- 👯 What if I need more seats?
- You can add or remove seats at any time. We'll pro-rate any charges (whether you're paying monthly or annually) so you only pay for what you're using.
- 💬 What support options are available?
- We've got extensive help docs, alongside in-app chat and email support on our standard plans. Our average response time was 18 mins in 2022. We're in the UK, but have customers globally.
- 📥 What happens to my data if I leave?
- Your data is your data. If you decide to leave, we will provide you with a full download for your archives in both machine readable and human friendly formats. Then we fully delete everything (even email logs). Privacy first.
- 🔒 Do you do security questionnaires?
- Yes, we will typically do questionnaires for free. If they're more than 50 questions, we may add a small one time fee to cover our time. We're also quite open about our security standards.
Still got questions? Schedule a call and we'll put the kettle on.
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